Get in Touch
The Falcon Wertane team assists with account, deposit, withdrawal, chart, and AI tool queries. Support is available through official channels, without personalised investment advice or profit assurances.
For enquiries, contact us via email
Before contacting us, please have your account email, type of inquiry (registration, payment, technical), and any relevant screenshots ready. Clear details help us resolve issues quickly and reduce unnecessary follow-ups.
Requests about active trades or pending withdrawals receive priority when possible. For security, we will never ask for full passwords or 2FA codes via unsolicited emails.
If you don't have an account yet, you can register within minutes on the sign-up page and return here for questions after opening. Also, check FAQs for info on fees, security, and market access.
Always provide a clear subject line (e.g. ‘Pending withdrawal’, ‘2FA access’, ‘Fee inquiry’). Most requests get an initial response within a few hours; busy periods or payment checks may delay replies, with status updates provided as available.
